Refund policy

Return & Refund Policy

At [NOTEJOY], we want you to be completely satisfied with your purchase. If you are not entirely happy with

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amyhuang0027@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amyhuang0027@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amyhuang0027@outlook.com.

your order, we are here to help.

1. Return Window We have a [30]-day return policy, which means you have [30] days after receiving your item to request a return. (Note: This timeframe ensures you have plenty of time to inspect your items after they are delivered.)

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused
With tags attached
In its original packaging
You will also need the receipt or proof of purchase (order number).

3. How to Initiate a Return To start a return, please contact us at [amyhuang0027@outlook.com].

Please include your Order Number and the reason for the return.
If your return is accepted, we will provide you with the return shipping address and detailed instructions on how to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

If the return is due to a mistake on our part (e.g., you received a defective, damaged, or incorrect item), we will cover the return shipping costs.
If the return is for a change of mind or ordering the wrong size/color, the customer is responsible for paying the return shipping costs.

5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

6. Non-Returnable Items Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

8. Refunds & Processing Time We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method.
Please allow [3-5] business days for your bank or credit card company to process and post the refund to your account.

9. Contact Us If you have any questions about our return policy, please contact us at [amyhuang0027@outlook.com].